Custom Nitro

I’ve been a loyal Sears customer for many years. I really like the warranties they offer and the quality of their products. Their customer service as of late seems to be getting worse and worse. I needed them to come out and look at my washer when it was leaking and they said they could send someone out in 5 days. 5 days! That’s alot of piled up laundry and a pretty big inconvenience. After getting ahold of several different people, I finally got someone a little higher up on the food chain and they got someone to come out the very next day to take a look at my washing machine. I’ll probably try and stay away from Sears from now on. This isn’t the first problem I’ve had this year with their customer service (or lack there of).